Pinnacle Performance Strategies


	Courses
	Pinnacle Performance Strategies offers a number of practical, results-oriented training and coaching solutions to improve personal and team effectiveness. These solutions are broken down into two categories:

	Personal Effectiveness The proven techniques and tools we provide are based on Priority Management’s Working Sm@rt series of time management courses, QBQ Inc.’s Personal Accountability and the QBQ! training, and our own experience facilitating time management courses and coaching busy people since 1988. Time Management: The Working Sm@rt series has training solutions that address two types of client “tools” – software and hardware. In addition, we have developed a short, targeted training session for specific versions of MS Outlook. Working Sm@rt with Microsoft Outlook Working Sm@rt with BlackBerry Get Organized using Outlook Tasks! Personal Accountability: Based on QBQ! The Question Behind the Question, John G. Miller’s popular book, Personal Accountability and the QBQ! is both a training program and a tool that enables individuals, work teams, and organizations to practice personal accountability. This training is easily customizable so that teams and organizations can address their own unique issues. We can either facilitate QBQ training for an organization / team or can license the training to your organization for internal facilitation. Communication This training category has two solutions – Personal Accountability and the QBQ! training is flexible enough to easily fit here, and Priority Management’s newest Working Sm@rt workshopwill make your meetings more effective and improve meeting results. Personal Accountability and the QBQ! Working Sm@rt in Meetings Customization: We can customize one of our workshops or courses to suit your needs and budget, but we will not hesitate to provide our recommendation as to the best way to achieve your desired results. Contact us for more information.



	Working Sm@rt with Microsoft Outlook
	THE PROCESS We show you how to apply best practice, Priority Management techniques for planning and getting the right things done using the basic and advanced functionality of MS Outlook. When combined with an optional follow-up coaching meeting, you’ll have a total process that’s customized for your individual needs. Let us help you, your team, or your organization unleash the full power of Outlook! You’ll attend the Working Sm@rt with Microsoft Outlook workshop (6.5 hours) and start to use techniques to work from a clear desk, manage information, identify and manage priorities, manage notes from meetings and conversations, delegate without fear of losing control, and put balance back into your life. About two weeks later, a Pinnacle Coach will visit you in your office to reinforce the learning, answer your questions, and customize the techniques for you. WHAT'S DIFFERENT ABOUT Working Sm@rt with Microsoft Outlook? Small workshops promote individual attention Personal coaching ensures application on the job Phased training over two weeks A comprehensive Learning Guide / workbook / reference THE BENEFITS Recover 1 to 2 hours of productive time per day Improve communications Minimize wasted meeting time Identify and manage priorities Delegate more effectively Reduce stress Eliminate time wasted on “searching” Maximize the return on your investment in MS Outlook Develop a realistic work plan Return to top >>



	Working Sm@rt with BlackBerry
	THE PROCESS We show you how to apply best practice, Priority Management’s best practice time management techniques using your BlackBerry device on a BlackBerry network. This training can be stand-alone training or as add-on training to Working Sm@rt with Microsoft Outlook. Let us help you, your team, or your organization unleash the full power of your BlackBerry devices! You’ll attend the Working Sm@rt with BlackBerry workshop (either 5 hours or 3 hours) and learn tips and techniques to manage your email, calendar, contacts and tasks using your BlackBerry. You will leave the workshop knowing how to unleash the full power of your BlackBerry device in conjunction with Outlook (or Lotus Notes or Groupwise)! WHAT'S DIFFERENT ABOUT Working Sm@rt with BlackBerry? Small workshops promote individual attention A comprehensive Learning Guide / workbook / reference THE BENEFITS Optimize your use of this powerful tool as an extension of the Outlook (or Lotus Notes or Groupwise) tools, Consistently focus on top priorities, Improve communications, Manage activities and events, Control high volume email and tasks when away from the office, Integrate proven “business planning” processes with your BlackBerry device. Return to top >>



	Get Organized Using Outlook Tasks! THE PROCESS We show you how to use Microsoft Outlook to get organized and plan / manage your workload and your priorities. Let us help you, your team, or your organization unleash more power from Outlook by using tasks. You’ll attend a 4-hour Get Organized using Outlook Tasks! hands-on workshop in your computer lab or using your laptop. We'll show you how to re-configure Outlook's views and settings and start to use techniques to clear your Inbox, create tasks and a workload plan, identify and manage priorities, and delegate without fear of losing control. WHAT'S DIFFERENT ABOUT Work Strategies for New Managers? Small workshops promote individual attention A user-friendly workbook / reference specifically for the Outlook version you are using THE BENEFITS Recover 1 hour of productive time per day Clear your email Inbox and keep it clear Identify and manage priorities Delegate more effectively Reduce stress Eliminate time wasted on “searching” Maximize the return on your investment in MS Outlook Develop a realistic work plan Return to top >>



	Personal Accountability and the QBQ!
	THE PROCESS How does personal accountability affect your business? What is blame costing your organization in lost productivity, reduced profits, poor communication, and decreased personal motivation? Developed from the popular book, QBQ! The Question Behind the Question, by author and speaker John G. Miller, Personal Accountability and the QBQ! is both a training program and a tool that enables leaders and associates at all levels to practice personal accountability by making better choices in the moment. This helps build a culture that eliminates blame, complaining, and procrastination. The QBQ! Personal Accountability and the QBQ! training is delivered in either one full-day session or two half-day sessions using interactive training methodology. QBQ! is a powerful concept and the training process is practical and easy to apply when confronted with the challenges we all face in our broad and diverse roles. NOTE: Personal Accountability and the QBQ! training can be licensed for internal facilitation. Contact us for more information. WHAT'S DIFFERENT ABOUT QBQ! Training? Easily customized to meet the needs of management and employees. Small workshops to encourage individual participation. Train-the-Trainer available. Participant materials include CD’s with audio of John G. Miller’s instructional content. THE BENEFITS Learn to ask "The Question Behind the Question". Boost morale Adapt to change. Enhance communication. Increase productivity. Solve problems. Foster creativity. Return to top >>



	Working Sm@rt in Meetings
	THE PROCESS We show you how to not only plan, organize and run a successful meeting but also how to get the most out of the meetings you are required to attend. Anyone who either conducts or attends meetings can benefit from this training. You’ll attend either a half-day, instructor-led Working Sm@rt in Meetings workshop or a 4-hour web-based virtual classroom session where you will learn how to take a “business planning” approach to meetings, increase meeting effectiveness, save time, and improve meeting outcomes. In short, you will leave the workshop knowing how to get your meetings on time, on track, and on purpose. WHAT'S DIFFERENT ABOUT Working Sm@rt in Meetings? Small workshops promote individual attention A comprehensive Learning Guide / workbook / reference Electronic meeting tools THE BENEFITS Apply a proven planning process to meetings Design an effective agenda to increase accountability Run a meeting with a Bias for Action Know precisely how to prepare to attend a meeting Know how to keep a meeting on track Avoid the common pitfalls that create “meeting maddeners” Use a quick, yet effective, process for evaluating meetings.